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Citrix XenApp Session Monitoring By Florian Becker We realize that each use case and environment is different and that customers often like to have information readily available that is relevant to their specific environment and to their individual job. Nov 09, 2018 These product versions have reached the end of their lifecycle. For details about product lifecycle support, see the Product Matrix. To navigate the PDF file, use the built-in Search and Bookmark features.
- NetScaler Gateway
Symptoms or Error
After upgrading one of the servers to XenApp VDA 7.16, users with Receiver version 4.9 are unable to connect. Older receiver versions work fine, also upgrading 4.9 to 4.10 solves the issue. Receiver 4.9 connects fine to VDA 7.15. The issue only occurs when connecting through NetScaler. Internal client with Receiver 4.9 can connect fine to VDA 7.15. So it's a NetScaler issue. NetScaler is at it's latest version: NS12.0 53.13.nc
Solution
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Uncheck DTLS feature on gateway v server properties
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Problem Cause
Citrix Xenapp Version History
Adaptive transport issue Receiver 4.9 is trying to connect using UDP instead of TCP